Processing your order
During the low season, we normally produce your order on the next working day after you place it and dispatch it on the following working day. During the high season, processing can take up to 5 working days before dispatch. This applies to both standard and personalized orders.
If your order hasn’t been dispatched after 5 working days, email us at support@rocketgrip.eu with your order number.
Tracking your shipment
Once dispatched, you’ll receive an email with tracking details. Follow the link or enter your tracking number on 17TRACK or ParcelsApp.
If your parcel hasn’t arrived, email us at support@rocketgrip.eu after:
- Standard shipping: 15 working days from dispatch.
- Express shipping: 5 working days from dispatch.
Before then, we usually won’t have more information than your tracking shows. Please include your order number and tracking number when contacting us.
Working days exclude weekends and public holidays.